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Below is a transcript of the Chatbot Marketing Training Course by Customers.ai and Isaac Rudansky, of Adventure Media. Get the full course here and become a messenger marketing master.
Howdy Chatbot fans and welcome back. In this lecture, we’re going to talk about Q&A and what that is in Mobile Monkey.
The Q&A feature allows you to program your bot to respond to any number of inputs from a user. like we mentioned in the last lecture, very often in your Chatbot funnels whether it be drip campaigns blasts or messenger ads, your users are gonna text something into the Chatbot.
That the Chatbot is in that specific workflow is not programmed to answer. The Q&A section and builder in what in mobile monkey is the place that you could program specific responses to any number of inputs from a user.
For example, you can program your bot to send a link to your return policy online. If the words return policy are typed in at any time by a user. That’s something which is like your typical class a really helpful thing to do.
There a lot of different examples and a lot of fun ways to use a Q&A I’m going to show you. You can show custom text or send users to a specific bot page. That’s something worthwhile remembering. If a person– let’s say you have a frequently asked questions funnel built out with your Chatbot that has a bunch of different questions and answers.
And abuser– type something in which is relevant to one of those frequently asked questions.
Instead of just sending them back a specific test text or a link to something, you could send them into that workflow page. Once you understand how pages and groups and the bots work that will all make sense.